Privacy Policy

Introduction

Maelstrom Quantix Architecture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our architectural services.

By using our services or visiting our website, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone, address)
• Project details and requirements
• Financial information for billing purposes
• Communications between you and our team
• Professional references and testimonials

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use the collected information for various purposes:

• Providing architectural design and consulting services
• Communicating with you about projects and services
• Processing payments and managing accounts
• Improving our website and services
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)
• Maintaining professional records and portfolios

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Engineering and structural consultants
• Construction contractors and project managers
• Legal and financial advisors
• IT services and website hosting

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect our rights and interests.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal information
• Staff training on privacy and security practices
• Secure backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain professional records as required by architectural licensing bodies

Generally, we retain project-related information for a minimum of 7 years after project completion, or as required by applicable law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Regulatory Compliance

We comply with applicable privacy laws and regulations, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• British Columbia Personal Information Protection Act (PIPA)
• General Data Protection Regulation (GDPR) - for EU residents
• California Consumer Privacy Act (CCPA) - for California residents

If you have concerns about our privacy practices, you may also contact the relevant privacy authority in your jurisdiction.